Job Title: Guest Services Manager
Department: Guest Services
Reports To: Chief Operating Officer
FLSA Status: Full-Time/Exempt – $35,000-$40,000

Summary

The Guest Services Manager oversees the day-to-day operation of the admissions and gifts shops for the Dayton Society of Natural History (DSNH) including the Boonshoft Museum of Discovery and SunWatch Indian Village/Archeological Park. This position is responsible for creating and maintaining an environment that is welcoming, upbeat, and comfortable for all guests. This position coordinates and supervises all activities of the Guest Services Department.

The Guest Services Manager will ensure guest satisfaction, membership promotion efforts, and efficient cash handling procedures. The Manager will demonstrate a mastery of all DSNH cash handling and accounting procedures, and effectively and efficiently operate admissions, gift shop, and telephone operations.

This position reports to the Chief Operating Officer of DSNH. As a member of management, this position represents and advocates for Guest Services strategy and programs in the institution as well as with the Board of Trustees.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensures that all guests are professionally welcomed with information to ensure they can enjoy the museum and SunWatch to the fullest extent.
• Provides an outstanding model of customer service standards for all employees and volunteers to follow.
• Hires, trains, supervises, and schedules Guest Services staff and establishes a schedule for ongoing training for existing personnel.
• Develops, implements, and maintains written records for Guest Services policies and procedures, including customer service and cash handling guidelines.
• Creates and maintains an environment that is welcoming, upbeat, comfortable, and professional. Maintains a clean and orderly workplace that is inviting to guests and creatively promotes the assets and programs of DSNH.
• Maximizes revenue potential through an efficient use of staff, retail inventory control and tracking, promotion of memberships, and supporting information for other DSNH programming and events.
• Assumes responsibility for the overall guest experience, including executive strategies already in place, developing new ideas, and periodically evaluating and updating policies and procedures.
• Maintains existing guest experience survey, tracks and reports results, and implements modifications as needed.
• Works in partnership with the Community Engagement and Events Manager, Member Services Manager, and Scheduling Coordinator to ensure all groups receive the best experience possible and that all programs, rentals and events, and membership programs are adequately promoted and sold.
• Ensures an adequate and accurate supply of printed materials are available at all times, including but not limited to, membership brochures, museum maps, reciprocal lists, and other collateral materials throughout the museum as needed.
• Assists with rentals and events as requested in advance.
• Executes all duties of Guest Services staff, including selling general admissions, maintaining the admissions area, selling gift shop merchandise, and having a thorough understanding of our Point-of-Sale system.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

At least 1 year of supervisory experience preferred. Leadership experience in a museum or similar type of organization highly preferred.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, ethnicity, religion, gender identity or expression, sexual orientation, age, ability, or any other protected factor in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested candidates should forward resume to:
hr@boonshoftmuseum.org

Job Title: Grounds Keeper, Seasonal
Department: Facilities
Reports To: Facilities Director
FLSA Status: Hourly, Non-exempt | $13 – $16/hr

Summary:

Maintain lawns, trees, shrubs, flowers, stair paths and turf. Will also assist Maintenance and Housekeeping

Essential Duties and Responsibilities include the following:

• Receives written work orders or verbal instructions from supervisor.
• Mows grass, trim weeds and plows gardens on organization’s property.
• Spraying insecticides and pesticides, as directed.
• Cleaning up storm or weather related damages, as directed.
• Operates snow/ice removal equipment to maintain parking lots and sidewalks.
• Maintain vehicles and grounds equipment (tractors and lawn mowers, weed trimmers, garden tools, etc.), maintain and fill in maintenance schedules as needed.
• Ability to work outside exposed to variable weather conditions and skin irritants (i.e. poison ivy, poison oak, etc.).
• Empties trash cans and consolidates trash for weekly pickup.
• Operates forklift and/or skid steer to move heavy items.
• Cuts down and removes trees. Using chainsaws, mulching machinery and hand tools.
• Assist with repairs in the building involving minor plumbing and electrical systems, includes replacing worn or defective parts such as switches, fuses and light bulbs.
• Minor carpentry, plumbing, electrical work and attend to repair emergencies as needed (water leaks, etc.)
• Monitors fire extinguishers and emergency drills.
• Paints interior and exterior walls and trim.
• Assists with set up and breakdown of tables, chairs, pipe and drape, trash cans, etc. for institutional events.
• Assists with cleaning internal areas of buildings, including buffing, dusting, vacuuming, sweeping, and mopping.
• Assists other departments with moving furniture and unloading and storing supplies.
• Back-up housekeeping and facilities as needed.
• Complete tasks list that are posted, written and verbal.

Helpful Attributes: An outstanding attitude of customer service, professionalism and teamwork; Able to follow instructions and respond to management direction; reliable and responsible traits; Committed to working extra hours if necessary. Good work ethic, attendance and punctuality a must.

Qualifications: High school diploma or GED. Knowledge of grounds keeping techniques such as pruning, herbicide and insecticide usage, working building maintenance, plumbing, machinery, electrical, HVAC.

Education and/or Experience: High school diploma or general education degree (or GED); or six months related experience and/or training; or equivalent combination of education and experience.

Essential Physical Functions: This is a physically demanding job. The employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl and talk or hear. The employee frequently is required to climb or balance. The employee must regularly life and/or move up to 50 pounds.

Equal Employment Opportunity: The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested candidates should forward resume to:
hr@boonshoftmuseum.org

Job Title: ​​Guest Services Associate
Department: ​Guest Services
Reports To: ​Guest Services Manager
FLSA Status: ​Non-Exempt, Hourly, Temporary

Summary

The Guest Services Associate is responsible for maintaining an environment that is welcoming, upbeat, and comfortable for all guests of the Dayton Society of Natural History (DSNH) including the Boonshoft Museum of Discovery and SunWatch Indian Village/Archeological Park.

The Guest Services Associate will ensure guest satisfaction, membership promotion efforts, and efficient cash-handling procedures. They will also demonstrate a mastery of all DSNH-approved cash handling and retail procedures, and effectively and efficiently operate admissions, gift shop, café, and telephone operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that all visitors are professional welcomed with information to make certain that they can fully enjoy the Boonshoft Museum and SunWatch.
• Provide an outstanding model of customer service standards for all employees and volunteers to follow, and present a friendly, welcoming, and professional image to visitors.
• Execute duties, including selling general admissions, maintaining the admissions area, selling gift shop merchandise, preparing and serving food in the café, thoroughly understanding the point-of-sale system, and all responsibilities associated with customer experience at both sites.
• Be proficient with the proper procedures for entering admissions/retail/food information into the cash register.
• Be familiar with DSNH policies and operations, and relay inquiries and information to appropriate staff.
• Utilize proactive sales techniques, including the promotion of membership sales.
• Record member and guest information in permanent records.
• Assist in the gift shop, including applying proper pricing labels and restocking shelves as directed.
• Perform opening and closing procedures, including locking and unlocking front doors, making closing announcements using a PA system, and preparing guest service areas for the next day.
• Assist as needed for special events and private rentals.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:
hr@boonshoftmuseum.org

JOB TITLE: Eco Eatery Associate
JOB LOCATION: Boonshoft Museum of Discovery
WORK HOURS: Part-Time, Hourly – $11/hr
REPORTS TO: Eco Eatery Manager

Summary: An Eco Eatery Associate is responsible for maintaining an environment that is welcoming, upbeat, and comfortable for all guests. The Associate will be responsible for maintaining a clean and efficient Café, and assisting Eatery team with all Café related tasks.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that all visitors are professionally welcomed with information to make certain that they have the opportunity to enjoy the Museum and Eatery to the fullest extent
• Provide an outstanding model of customer service standards for all employees and volunteers to follow
• Execute duties, including preparing and serving food in the Eco Eatery, thoroughly understanding the Point of Sale system and all responsibilities associated with customer experience
• Present a friendly, welcoming, and professional image to visitors
• Be proficient with the proper procedures for entering sales and information into Point of Sales systems
• Be familiar with Museum policies/operations, and relay inquiries and information to appropriate staff
• Utilize proactive sales techniques in the Eco Eatery
• Energetically and consistently promote Eco Eatery promotions
• Maintain a clean, orderly space in Eco Eatery areas
• Perform opening and closing procedures for the Eco Eatery
• Assist during special events and private rentals
• Assist the Eco Eatery Manager and Eco Eatery Assistant Manager in daily tasks and special assignments
• Other duties as assigned

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:

hr@boonshoftmuseum.org

Job Title: Housekeeper
Department: Facilities Department
Reports To: Director of Facilities
FLSA Status: Non-Exempt Hourly, $11-$12/hr
Work Hours: Up to 40 hours per week (weekend hours required)
Work Schedule: Schedule may vary

Looking for a Housekeeper to perform cleaning in building interior. Typical tasks performed include a combination of the following responsibilities and essential duties:

• Sweeps, vacuums, mops, scrubs, waxes and polishes floors and woodwork using industrial vacuum cleaners and scrubbing and buffing machines.
• Dusts and polishes light fixtures sometimes using ladders.
• Moves cabinets, boxes, furniture, crates and equipment to clean areas.
• May remove stains from such surfaces as rugs, walls, and floors using chemicals and cleaning solutions.
• Empties trash and transports trash and waste to disposal area.
• Washes windows, door panels, and sills.
• Clean and sanitize water fountains.
• Scrubs toilets, urinals and sinks.
• Replenishes bathroom supplies.
• Receives written work orders or verbal instructions from supervisor.
• Assists other departments with moving furniture and unloading and storing supplies.
• Back-up housekeeping and facilities manager as needed.

Helpful Attributes:
An outstanding attitude of customer service, professionalism and teamwork; Able to follow instructions and respond to management direction; reliable and responsible traits; commit to working extra hours if necessary. Good work ethic, attendance and punctuality a must.

Qualifications and experience:
Previous housekeeping experience is preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:
This is a physically demanding job. The employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl and talk or hear. The employee frequently is required to climb or balance. The employee must regularly life and/or move up to 50 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notices.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:
hr@boonshoftmuseum.org

Location: Boonshoft Museum of Discovery

Work Hours: 16 to 19 hours per week, some weekend work required | Applications for the Winter Session (January – March) must be received by October 15; Summer Session (June – August) by March 15; Fall Session (September – November) by July 15.

Reports To: Curator of Live Animals

Overview:

• The Boonshoft Museum of Discovery is seeking applicants for the Animal Care Internship. Interns work with animal care staff for 10 to 14 weeks during Winter, Summer or Fall Sessions and gain experience in the areas of animal care, record keeping, animal enrichment and interpretation of animal exhibits.
• Internships in the Live Animal Department are non-paid positions and hours worked accumulate as volunteer hours.
• Interns will work between 16 and 19 hours per week with a minimum of 190 hours completed. Schedules will be coordinated with the Curator of Live Animals and will include weekend hours.
• Duties include daily maintenance of the animal exhibits, behind the scenes areas, and visitor spaces. Interns will learn how to present educational programs to Museum visitors.
• Each intern must complete an independent project for the Live Animal Department if completing the externship for credit. The project will be selected with guidance from department curators.

Qualifications:

• Interns must be a currently enrolled in college degree program or have completed a college degree within the past two years.
• Interns must be able to perform basic animal care activities including standing for extended periods, bending, sweeping and lifting up to 50 pounds.
• Interns must be able to tolerate the presence of animal fur, feathers, and bedding.

Interested applicants should send a resume and cover letter to:

Associate Curator of Live Animals
Boonshoft Museum of Discovery
2600 DeWeese Parkway
Dayton, OH 45414

Email: ltoth@boonshoftmuseum.org

Applications for the Winter Session (January – March) must be received by October 15; Summer Session (June – August) by March 15; Fall Session (September – November) by July 15.

The Boonshoft Museum of Discovery is accredited by the Association of Zoos & Aquariums and houses a diverse collection of over 125 animals.

POSITION: Animal Behavior Internship
LOCATION: Boonshoft Museum of Discovery, Dayton, Ohio
WORK HOURS: 8 hours per week
REPORTS TO: Curator of Live Animals

The Boonshoft Museum of Discovery is seeking applicants for the Animal Behavior Internship. Interns work with animal care staff for 12 weeks during Winter, Summer or Fall Sessions and gain experience in animal psychology.

The Animal Behavior Internship is focused on gaining an understanding of “why animals do the thing.” Interns will learn about animal welfare, animal behavior, animal enrichment, and animal training. These four categories help us understand how to improve the lives of animals under human care. Each category has an associated project our intern is to complete to gain an understanding of how animal behavior is measured and understood.

This internship is focused on animal behavior rather than animal husbandry. Interns will not be expected to participate in cleaning habitats or other regular cleaning tasks. Interns will be expected to read scientific articles, stand for long periods of time conducting observational data, and complete research and paperwork pertinent to our animals.

By gaining an understanding of how our animals are spending their time and how they interact with their environment, interns will be providing us with invaluable insight into their lives.

Qualifications

Interns must be currently enrolled in a college degree program or have completed a college degree within the past two years.

Interns must be able to tolerate the presence of animal fur, feathers and bedding.

Interested applicants should send a resume and cover letter to Associate Curator of Live Animals, Boonshoft Museum of Discovery, 2600 DeWeese Parkway, Dayton, OH 45414 or LToth@boonshoftmuseum.org

Applications for the Winter Session (mid-January through April) must be received by October 15; Summer Session (June through August) by March 15; Fall Session (September through November) by July 15.

The Boonshoft Museum of Discovery is accredited by the Association of Zoos & Aquariums and houses a diverse collection of over 125 animals