Job Title: Guest Services Associate
Department: Guest Services
Reports To: Guest Services and Membership Manager
FLSA Status: Non-Exempt, Hourly – $11.50/Hour

Summary
The Guest Services Associate is responsible for maintaining an environment that is welcoming, upbeat, and comfortable for all guests of the Dayton Society of Natural History (DSNH) including the Boonshoft Museum of Discovery and SunWatch Village.
The Guest Services Associate will ensure guest satisfaction, membership promotion efforts, and efficient cash-handling procedures. They will also demonstrate a mastery of all DSNH-approved cash handling and retail procedures, and effectively and efficiently operate admissions, gift shop, and telephone operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Handle emergency situations including lost children, accidents, and potential security concerns in the absence of Guest Services Managers
• Supervise Associates across the Guest Services Department
• Ensure that all visitors are professional welcomed with information to make certain that they can fully enjoy the Boonshoft Museum and SunWatch.
• Provide an outstanding model of customer service standards for all employees and volunteers to follow, and present a friendly, welcoming, and professional image to visitors.
• Execute duties, including selling general admissions, maintaining the admissions area, selling gift shop merchandise, thoroughly understanding the point-of-sale system, and all responsibilities associated with customer experience at both sites.
• Be proficient with the proper procedures for entering admissions/retail information into the cash register.
• Be familiar with DSNH policies and operations, and relay inquiries and information to appropriate staff.
• Utilize proactive sales techniques, including the promotion of membership sales.
• Record member and guest information.
• Assist in the gift shop, including applying proper pricing labels and restocking shelves as directed.
• Perform opening and closing procedures, including locking and unlocking front doors, making closing announcements using a PA system, and preparing guest service areas for the next day.
• Assist as needed for special events and private rentals.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand and walk for up to 90 minutes at a time, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate, but can be high in some classrooms or settings.

Equal Employment Opportunity
The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Job Title: Museum Educator
Department: Education
Reports To: Education Managers
FLSA Status: Non-Exempt, Hourly – $15/hr

Summary

The Museum Educator delivers and assists in the development of educational programming for the Dayton Society of Natural History (DSNH) including the Boonshoft Museum of Discovery and SunWatch Village. This position reports to two Education Managers, managing our Paid and Public programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Delivers a variety of educational programming, including but not limited to: onsite and outreach school programming, public programs, summer camps, scout programs, overnight programs, early childhood programs.
• Maintains laboratory safety after the completion of required training to work with various chemicals and laboratory equipment.
• Assists in curriculum development, lesson planning, and implementation of various programs.
• Assists with the preparation of developmentally appropriate materials, presentations, and activities which reflect the needs and interests of children and adults participating in DSNH programming.
• Participates in professional development, including evaluations of skills and performance reviews, to ensure effectiveness.
• Trains in the proper use and handling of ambassador animals as required by programming needs. Ambassador collection includes invertebrates, reptiles, amphibians, birds, and small mammals.
• Shares the responsibility of traveling for programming with the team of Museum Educators. This involves occasional overnight and multi-day travel.

Education and/or Experience

Bachelor’s Degree in Education, Museum Studies, or STEM field preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand and walk for up to 90 minutes at a time, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate, but can be high in some classrooms or settings.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

How to Apply: 

Interested candidates should forward a resume to:
hr@boonshoftmuseum.org

Job Title: Rentals Assistant
Department: Community Engagement and Events
Reports To: Community Engagement and Events Manager
FLSA Status: Non-Exempt, Hourly – $11-$12/hr

Summary

Seeking a part-time Rentals Assistant responsible for maintaining an environment that is welcoming, upbeat, and comfortable for all guests of the Dayton Society of Natural History (DSNH) including the Boonshoft Museum of Discovery and SunWatch Indian Village/Archeological Park. The Rentals Assistant is responsible for providing supervision and assistance for birthday parties and private events taking place at DSNH. This position will provide day-of contact for private events clients and coordinate the day-of execution of DSNH rentals.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that all visitors are professional welcomed with information to make certain that they can fully enjoy the Boonshoft Museum and SunWatch.
• Provide an outstanding model of customer service standards for all employees and volunteers to follow, and present a friendly, welcoming, and professional image to visitors.
• Serves as onsite, day-of private rental contact during outside utilization of DNSH facilities, including overseeing building preparation, usage, coordination of outside vendors, and clean up after events including daytime birthday parties.

Qualifications/Requirements

• Exceptional customer service skills
• Experience talking to customers, defining problems, establishing facts, and drawing valid conclusions. Ability to interpret an extensive variety of instructions.
• Ability to work varied hours/days to oversee private events
• Possession of attributes such as attention to detail, strong communication skills, problem solving capabilities, and flexibility.
• Prior experience in working special events or event management is preferred but not required.
• An interest and dedication to the mission and vision of the Dayton Society of Natural History.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

How to Apply: 

Interested candidates should forward a resume to:
hr@boonshoftmuseum.org

Position: Public Programs Internship

Sessions:

• Applications for the May to August session must be received by April 1st
• Applications for the September to December session must be received by August 1st
• Applications for the January-April session must be received by December 1st

Supervisor: Public Programs Manager

Summary:

Interns will join the Boonshoft Museum of Discovery’s education team to learn about the informal education aspects of the museum world. They will lead daily educational programs and provide engaging opportunities for visitors in topics such as chemistry, physics, biology, and more.

Public speaking and interpretation techniques are core skills that will be developed over the course of the internship. Lead daily interactive shows with science demonstrations inside our Science Theater and walk participants through a hands-on science activity in the Do Lab. Additionally, encourage exploration as exhibit guide in key areas of the museum such as the Discovery Zoo, or lead smaller hands on moments with our Toddler Basket and Discovery Table programs. Opportunities to attend training sessions, school programming, and special events will be offered when available.

This is an unpaid internship. Some colleges may offer financial support to interns and/or provide monetary benefits.

Scheduling:

• Internship sessions run for 12 weeks.
• 16 hours per week up to a maximum of 24 hours per week.
• Shifts are 8 hour days from 8:30am-5:00pm with a 30 minute lunch.
• Some shifts may change in response to any special events or requests for assistance.

Requirements:

• Must be at least 18 years old
• Currently enrolled, or seeking enrollment, at the college level.
  • Degree backgrounds in education, early childhood development, the sciences, history, and museum studies are our core areas.
• Submit a complete application and resume for an interview.
• Submit paper work for a background check and photo release.
• Attend museum orientation prior to start.

Core Duties:

• Provide educational and engaging content, answer visitor questions, and ensure visitors leave with a positive and memorable experience.
• Lead daily Science Theater and Do Lab presentations for the public.
• Be an Exhibit Guide in core exhibits within the museum such as Discovery Zoo or Ancient Egypt.
• Lead Discovery Table and Toddler Baskets for short hands on science activities.
• Help track visitor and student attendance for accurate record keeping.
• Complete Lab Safety Training to work with and around chemicals in the labs to prepare and lead programming that uses them.
• Plan, research, and develop a project during your internship. This will be discussed with your supervisor early in your internship.
• Work with and assist the education team in other areas such as school programming, field trips, summer camps, and volunteer support.

Interested applicants should send a resume and cover letter to:

Boonshoft Museum of Discovery
2600 DeWeese Parkway
Dayton, OH 45414

OR Email:
jutterback@boonshoftmuseum.org

Location: Boonshoft Museum of Discovery

Work Hours: 16 to 19 hours per week, some weekend work required | Applications for the Winter Session (January – March) must be received by October 15; Summer Session (June – August) by March 15; Fall Session (September – November) by July 15.

Reports To: Curator of Live Animals

Overview:

• The Boonshoft Museum of Discovery is seeking applicants for the Animal Care Internship. Interns work with animal care staff for 10 to 14 weeks during Winter, Summer or Fall Sessions and gain experience in the areas of animal care, record keeping, animal enrichment and interpretation of animal exhibits.
• Internships in the Live Animal Department are non-paid positions and hours worked accumulate as volunteer hours.
• Interns will work between 16 and 19 hours per week with a minimum of 190 hours completed. Schedules will be coordinated with the Curator of Live Animals and will include weekend hours.
• Duties include daily maintenance of the animal exhibits, behind the scenes areas, and visitor spaces. Interns will learn how to present educational programs to Museum visitors.
• Each intern must complete an independent project for the Live Animal Department if completing the externship for credit. The project will be selected with guidance from department curators.

Qualifications:

• Interns must be a currently enrolled in college degree program or have completed a college degree within the past two years.
• Interns must be able to perform basic animal care activities including standing for extended periods, bending, sweeping and lifting up to 50 pounds.
• Interns must be able to tolerate the presence of animal fur, feathers, and bedding.

Interested applicants should send a resume and cover letter to:

Associate Curator of Live Animals
Boonshoft Museum of Discovery
2600 DeWeese Parkway
Dayton, OH 45414

Email: ltoth@boonshoftmuseum.org

Applications for the Winter Session (January – March) must be received by October 15; Summer Session (June – August) by March 15; Fall Session (September – November) by July 15.

The Boonshoft Museum of Discovery is accredited by the Association of Zoos & Aquariums and houses a diverse collection of over 125 animals.

POSITION: Animal Behavior Internship
LOCATION: Boonshoft Museum of Discovery, Dayton, Ohio
WORK HOURS: 8 hours per week
REPORTS TO: Curator of Live Animals

The Boonshoft Museum of Discovery is seeking applicants for the Animal Behavior Internship. Interns work with animal care staff for 12 weeks during Winter, Summer or Fall Sessions and gain experience in animal psychology.

The Animal Behavior Internship is focused on gaining an understanding of “why animals do the thing.” Interns will learn about animal welfare, animal behavior, animal enrichment, and animal training. These four categories help us understand how to improve the lives of animals under human care. Each category has an associated project our intern is to complete to gain an understanding of how animal behavior is measured and understood.

This internship is focused on animal behavior rather than animal husbandry. Interns will not be expected to participate in cleaning habitats or other regular cleaning tasks. Interns will be expected to read scientific articles, stand for long periods of time conducting observational data, and complete research and paperwork pertinent to our animals.

By gaining an understanding of how our animals are spending their time and how they interact with their environment, interns will be providing us with invaluable insight into their lives.

Qualifications

Interns must be currently enrolled in a college degree program or have completed a college degree within the past two years.

Interns must be able to tolerate the presence of animal fur, feathers and bedding.

Interested applicants should send a resume and cover letter to Associate Curator of Live Animals, Boonshoft Museum of Discovery, 2600 DeWeese Parkway, Dayton, OH 45414 or LToth@boonshoftmuseum.org

Applications for the Winter Session (mid-January through April) must be received by October 15; Summer Session (June through August) by March 15; Fall Session (September through November) by July 15.

The Boonshoft Museum of Discovery is accredited by the Association of Zoos & Aquariums and houses a diverse collection of over 125 animals

Position: Animal Interpretive Internship – Fall Session (mid-August – November)

Location: Boonshoft Museum of Discovery

Work Hours: 16 hours per week, some weekend work may be required | Applications for the Fall Session (September – November) by July 15.

Reports To: Curator of Live Animals

Overview:

The Animal Interpretive Internship is focused on facilitating students’ interpretive skills and animal ambassador handling techniques. This internship provides interns a unique opportunity to become involved with the Boonshoft Museum of Discovery’s educational efforts on-site, off-site, and at special events. Participants will join a multidiscipline team and collaborate with Education and Live Animals Department team members throughout their internship. In doing so, Interns will gain experiences with established professionals, mentors, and new skills. These skills include, but are not limited to; safe animal handling techniques, public speaking, foundational interpretation skills, collaborative programming, informal education experiences, record keeping, and familiarity in guest relations. The animal ambassador collection includes birds, reptiles, mammals, arthropods, and amphibians. This internship is focused on interpretation utilizing live animals rather than animal husbandry.

• Internships in the Live Animal Department are non-paid positions and hours worked accumulate as volunteer hours. Housing is not provided. 
• Interns will work 16 hours per week.
• Schedules will be coordinated with the Curator of Live Animals and Director of Education and may include weekend hours.

Qualifications:

• Interns must be a currently enrolled in college degree program or have completed a college degree within the past two years.
• Interns will be expected to read scientific articles, stand for long periods of time and complete paperwork pertinent to our animals.
• Interns must be able to tolerate the presence of animal fur, feathers, and bedding.

Interested applicants should send a resume and cover letter to:

Associate Curator of Live Animals
Boonshoft Museum of Discovery
2600 DeWeese Parkway
Dayton, OH 45414

OR Email:
ltoth@boonshoftmuseum.org

Applications for the Winter Session (January – March) must be received by October 15; Summer Session (June – August) by March 15; Fall Session (September – November) by July 15.

The Boonshoft Museum of Discovery is accredited by the Association of Zoos & Aquariums and houses a diverse collection of over 125 animals