Job Title: Guest Services Associate
Department: Guest Services (Boonshoft Museum of Discovery/SunWatch Indian Village)
Reports To: Director of Guest Services
Work Hours: Part-Time, Hourly (25-35 hours per week)
Rate: $9.30/hour

Summary

A Guest Services Associate is responsible for maintaining an environment that is welcoming, upbeat, and comfortable for all guests.

An associate will ensure guest satisfaction, membership promotion efforts, and efficient cash-handling procedures. An associate will also demonstrate a mastery of all Society-approved cash handling and retail procedures, and effectively and efficiently operate Admissions, Discoveries Shop, and telephone operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that all visitors are professionally welcomed with information to make certain that they have the opportunity to enjoy the Museum to the fullest extent

• Provide an outstanding model of customer service standards for all employees and volunteers to follow

• Execute duties, including selling general admissions, maintaining the admissions area, selling Discoveries Shop merchandise, preparing and serving food in the Eco Eatery, thoroughly understanding the Point of Sale system and all responsibilities associated with customer experience at all sites

• Present a friendly, welcoming, and professional image to visitors

• Be proficient with the proper procedures for entering sales and information into Point of Sales systems

• Be familiar with Museum policies/operations, and relay inquiries and information to appropriate staff

• Utilize proactive sales techniques in the Discoveries Shop and at the Admissions Desk and in the Eco Eatery

• Energetically and consistently promote Boonshoft Museum of Discovery membership sales;

• Record member and visitor information in permanent records;

• Maintain a clean, orderly workspace in all of Guest Services, Gift Shop, and Eco Eatery areas;

• Assist in the Discoveries Shop to include applying proper pricing labels and restocking shelves as directed by the Gift Shop Manager;

• Perform opening and closing procedures for Guest Services and Gift Shop, including locking and unlocking the front doors, making closing announcements using the PA system, and preparing the Guest Services and Gift Shop areas for the next day;

• Assist during special events and private rentals.

• Other duties as assigned

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:

rwilson@boonshoftmuseum.org

JOB TITLE: Guest Services Supervisor
JOB LOCATION: Boonshoft Museum of Discovery & Sunwatch Indian Village/Archaeological Site
WORK HOURS: Part-time/Full-time
REPORTS TO: Director of Guest Services

Summary:
A Guest Services Supervisor is responsible for creating and maintaining an environment that is welcoming, upbeat, and comfortable for all guests. A Supervisor will consistently model an outstanding attitude of customer service and will impart a model enthusiasm for all Guest Services staff and volunteers to emulate.

A Supervisor will ensure guest satisfaction, membership promotion efforts, and efficient cash-handling procedures. A Supervisor will demonstrate a mastery of all Society-approved cash handling and accounting procedures, and effectively and efficiently operate Admissions, Discoveries Shop, and telephone operations. A Supervisor will be a figure of authority on a scheduled shift and handle shift-specific situations as they arise.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Handle emergency situations such as lost children, accidents, and potential security concerns.
• Supervise associates and associate supervisors scheduled to shift in the Admissions, Gift Shop, Eco Eatery, Rentals and Sunwatch departments
• Ensure that all visitors are professionally welcomed with information to make certain that they have the opportunity to enjoy the Museum to the fullest extent.
• Provide an outstanding model of customer service standards for all employees and volunteers to follow.
• Develop, implement, and maintain written records for Guest Services policies and procedures, including customer service and cash-handling guidelines.
• Create and maintain an environment that is welcoming, upbeat, comfortable, and professional. Maintain a clean and orderly workplace that is inviting to visitors and creatively promotes the assets and programs of the Museum.
• Ensure an adequate and accurate supply of membership brochures, reciprocal lists, and Society collateral materials at the Admissions Desk, Information Desk, coat room display rack, and throughout the Museum.
• Assist with special events and promotions, as requested.
• Assist Director of Guest Services with other such tasks as may be required to assure the efficient operation of Guest Services, including opening and closing procedures, refunds, and assisting with the design of front desk physical and procedural logistics.
• Execute all duties of Guest Services staff, including selling general admissions, maintaining the admissions area, selling Discoveries Shop merchandise, preparing and serving food as needed in the Eco Eatery, thoroughly understanding the Point of Sale system and all responsibilities associated with customer experience.
• Prepare bank deposits for submission to DSNH Business Office and make change requests as necessary; adhere to all Business Office requirements.
• Oversee counting and depositing “other” Museum income.
• Be familiar with gift shop merchandise and gift shop-related POS functions, including entering inventory into the POS as necessary and assisting with restocking as needed.
• Other duties as assigned.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:

rwilson@boonshoftmuseum.org

Job Title: Museum Educator
Department: Education
Reports To: Education Managers
FLSA Status: Non-Exempt, Hourly ($14.25/hr)

Summary

The Museum Educator delivers and assists in the development of educational programming for the Dayton Society of Natural History (DSNH) including the Boonshoft Museum of Discovery and SunWatch Indian Village/Archeological Park. This position reports to two Education Managers, managing our Paid and Public programs.

Currently seeking four Museum Educators, two for a Sunday through Thursday weekly schedule and two for a Tuesday through Saturday weekly schedule.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Delivers a variety of educational programming, including but not limited to: onsite and outreach school programming, public programs, summer camps, scout programs, overnight programs, early childhood programs.
• Maintains laboratory safety after the completion of required training to work with various chemicals and laboratory equipment.
• Assists in curriculum development, lesson planning, and implementation of various programs.
• Assists with the preparation of developmentally appropriate materials, presentations, and activities which reflect the needs and interests of children and adults participating in DSNH programming.
• Participates in professional development, including evaluations of skills and performance reviews, to ensure effectiveness.
• Trains in the proper use and handling of ambassador animals as required by programming needs. Ambassador collection includes invertebrates, reptiles, amphibians, birds, and small mammals.
• Shares the responsibility of traveling for programming with the team of Museum Educators. This involves occasional overnight and multi-day travel.

Education and/or Experience

Bachelor’s Degree in Education, Museum Studies, or STEM field preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Work Environment

Work is performed in a fast-paced office setting with frequent interruptions. Duties may require sitting for long periods of time or driving a vehicle to other work locations.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:
hr@boonshoftmuseum.org

Job Title: Scheduling Coordinator
Department: Education
Reports To: Education Manager
FLSA Status: Non-Exempt, Hourly

Summary

The Scheduling Coordinator oversees the day-to-day communication and scheduling of educational programming for the Dayton Society of Natural History (DSNH) including the Boonshoft Museum of Discovery and SunWatch Indian Village/Archeological Park. This position coordinates program scheduling and staff coverage of the Education and Astronomy Departments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Schedules all school and family programs, both onsite and offsite, including those at SunWatch Indian Village/Archeological Park.
• Coordinates room availability and educator schedules to ensure all programs are covered and all staff are being used efficiently.
• Generates and sends contracts, confirmation letters, and pre/post visit materials as needed. Works with schools to allot funding appropriately, both internally and externally.
• Maintains database of program paperwork, including pre/post evaluations, and keeps all data up to date.
• Works with Systems Administrator to maintain/update Versai as needed and communicates with staff when department information is needed within Versai’s system.
• Maintains and provides schedules to all staff.
• Answers telephones, emails, and voicemails courteously and in a timely fashion.
• Prepares class lists, camp rosters, and other materials as needed.
• Processes payments for all school and family programs.
• Tracks grant spending as it relates to school and family programs.
• Constantly works to improve processes and make procedures more efficient.
• Manages department statistics and enters attendance data into Versai database as needed.
• Works with supervisors to ensure all printed and digital department materials remain up to date.
• Maintains and regularly updates education mailing list.
• Keeps SunWatch staff alerted to any programming taking place at their site.
• Checks with program managers monthly and works to coordinate supply/material orders.

Education and/or Experience

Strong customer service experience required. Experience working with or a thorough understanding of the types of educational programs offered by a museum or other cultural institution highly preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Work Environment

Work is performed in a fast-paced office setting with frequent interruptions. Duties may require sitting for long periods of time. Occasional need to drive a vehicle to other work locations.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested candidates should forward a Resume to:
hr@boonshoftmuseum.org

Job Title: Facilities Manager
Department: Facilities Department
Reports To: Director of Facilities
FLSA Status: Salaried, Exempt
Prepared By: CFO
Prepared Date: 06/15/2022

Summary:
Assists the Director of Facilities by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Provides assistance to the Director of Facilities in maintenance of buildings, equipment, and machinery.

· Assists with routine repairs involving carpentry, plumbing, and electrical work among other skills.

· Operates snow/ice removal equipment to maintain parking lots and sidewalks.

· Assist with lawn maintenance by mowing grass, trimming weeds, and plow gardens on the organization’s property.

· Maintain vehicles and grounds equipment (tractors and lawn mowers, weed trimmers, garden tools, etc), maintain and fill in maintenance schedules as needed.

· Paints interior and exterior walls and trim.

· Operates forklift to move heavy items.

· Cuts down and removes trees.

· Backup for housekeeping to clean museum.

· Assist with exhibition repair and maintenance as needed.

· Completes opening and closing of building.

· Inventory supplies, equipment, and tools. Order materials as needed.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate should be able to work independently and adhere to reasonable deadlines as needed to complete projects.

Education and/or Experience
High school diploma or GED. Knowledge of building maintenance, machinery, plumbing, electrical, HVAC.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notices.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:
hr@boonshoftmuseum.org

Job Title: Exhibits Specialist
Department: Exhibits Department
Reports To: Curator of Anthropology and Exhibitions
FLSA Status: Hourly, Non-exempt
Prepared By: CFO
Prepared Date: 06/15/2022

Summary:
Assists with the construction and maintenance of exhibits by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Provides assistance to Curator in maintenance of exhibitions.

· Assists with set-up and tear-down of permanent and traveling exhibits.

· Assists with modification of interactive exhibits to ensure maximum durability for use by public during exhibition.

· Assists with routine repair needs.

· Follows policies for shop safety and machine and tool utilization and storage.

· Perform recovery of exhibition objects after close of museum to prepare for the next day’s visitors.

· Cleans exhibits and polishes cases

· Inventory supplies, equipment, and tools. Order materials as needed.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate should be able to work independently and adhere to reasonable deadlines as needed to complete projects.

Education and/or Experience:
High school diploma or GED

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at anytime with or without notices.

Equal Employment Opportunity
The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:
hr@boonshoftmuseum.org

Location: Boonshoft Museum of Discovery

Work Hours: 16 to 19 hours per week, some weekend work required | Applications for the Winter Session (January – March) must be received by October 15; Summer Session (June – August) by March 15; Fall Session (September – November) by July 15.

Reports To: Curator of Live Animals

Overview:

• The Boonshoft Museum of Discovery is seeking applicants for the Animal Care Internship. Interns work with animal care staff for 10 to 14 weeks during Winter, Summer or Fall Sessions and gain experience in the areas of animal care, record keeping, animal enrichment and interpretation of animal exhibits.
• Internships in the Live Animal Department are non-paid positions and hours worked accumulate as volunteer hours.
• Interns will work between 16 and 19 hours per week with a minimum of 160 hours completed. Schedules will be coordinated with the Curator of Live Animals and will include weekend hours.
• Duties include daily maintenance of the animal exhibits, behind the scenes areas, and visitor spaces. Interns will learn how to present educational programs to Museum visitors.
• Each intern must complete an independent project for the Live Animal Department if completing the externship for credit. The project will be selected with guidance from department curators.

Qualifications:

• Interns must be a currently enrolled in college degree program or have completed a college degree within the past two years.
• Interns must be able to perform basic animal care activities including standing for extended periods, bending, sweeping and lifting up to 50 pounds.
• Interns must be able to tolerate the presence of animal fur, feathers, and bedding.

Interested applicants should send a resume and cover letter to:

Associate Curator of Live Animals
Boonshoft Museum of Discovery
2600 DeWeese Parkway
Dayton, OH 45414

Email: ltoth@boonshoftmuseum.org

Applications for the Winter Session (January – March) must be received by October 15; Summer Session (June – August) by March 15; Fall Session (September – November) by July 15.

The Boonshoft Museum of Discovery is accredited by the Association of Zoos & Aquariums and houses a diverse collection of over 125 animals.