Job Title: Guest Services Associate
Department: Guest Services (Boonshoft Museum of Discovery/SunWatch Indian Village)
Reports To: Director of Guest Services
Work Hours: Part-Time or Full-Time Seasonal, no benefits
Rate: $9.30/hour

Summary

A Guest Services Associate is responsible for maintaining an environment that is welcoming, upbeat, and comfortable for all guests.

An associate will ensure guest satisfaction, membership promotion efforts, and efficient cash-handling procedures. An associate will also demonstrate a mastery of all Society-approved cash handling and retail procedures, and effectively and efficiently operate Admissions, Discoveries Shop, and telephone operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that all visitors are professionally welcomed with information to make certain that they have the opportunity to enjoy the Museum to the fullest extent

• Provide an outstanding model of customer service standards for all employees and volunteers to follow

• Execute duties, including selling general admissions, maintaining the admissions area, selling Discoveries Shop merchandise, preparing and serving food in the Eco Eatery, thoroughly understanding the Point of Sale system and all responsibilities associated with customer experience at all sites

• Present a friendly, welcoming, and professional image to visitors

• Be proficient with the proper procedures for entering sales and information into Point of Sales systems

• Be familiar with Museum policies/operations, and relay inquiries and information to appropriate staff

• Utilize proactive sales techniques in the Discoveries Shop and at the Admissions Desk and in the Eco Eatery

• Energetically and consistently promote Boonshoft Museum of Discovery membership sales;

• Record member and visitor information in permanent records;

• Maintain a clean, orderly workspace in all of Guest Services, Gift Shop, and Eco Eatery areas;

• Assist in the Discoveries Shop to include applying proper pricing labels and restocking shelves as directed by the Gift Shop Manager;

• Perform opening and closing procedures for Guest Services and Gift Shop, including locking and unlocking the front doors, making closing announcements using the PA system, and preparing the Guest Services and Gift Shop areas for the next day;

• Assist during special events and private rentals.

• Other duties as assigned

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:

rwilson@boonshoftmuseum.org

JOB TITLE: Eco Eatery Manager
JOB LOCATION: Boonshoft Museum of Discovery
WORK HOURS: Full-Time, Hourly ($12-14 per hour)
REPORTS TO: Director of Guest Services

Summary: The Eco Eatery Manager is responsible for creating and maintaining an environment that is welcoming, upbeat, and comfortable for all guests. The Manager will consistently model an outstanding attitude of customer service and will impart a model enthusiasm for all Eco Eatery staff and volunteers to emulate. The Manager will coordinate with other Guest Services managers to hire, train, supervise, and schedule Eco Eatery staff and will be responsible for regularly evaluating, updating, and retraining staff as necessary. The Manager will also maintain and order necessary food and materials inventory for the use of public consumption as well as private or fundraising events, as dictated.
The Manager will ensure guest satisfaction, Eatery promotion efforts, and efficient cash-handling procedures. The Manager will demonstrate a mastery of all Society-approved cash handling and accounting procedures, and effectively and efficiently operate the Eatery register. The Manager will develop and adhere to a yearly budget for Eco Eatery expenses and revenue.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that all visitors are professionally welcomed with information to make certain that they have the opportunity to enjoy the Museum to the fullest extent.
  • Provide an outstanding model of customer service standards for all employees and volunteers to follow.
  • Coordinate with other Guest Services managers to hire, train, supervise, and schedule Eco Eatery staff and establish a schedule for ongoing training for existing personnel
  • Develop, implement, and maintain written records for Eco Eatery policies and procedures, including food handling, customer service and cash-handling guidelines.
  • Create and maintain an environment that is welcoming, upbeat, comfortable, and professional. Maintain a clean and orderly workplace that is in line with Health Department guidelines, as well as inviting to visitors.
  • Maximize revenue potential by enthusiastically promoting and selling daily menu items
  • Work alongside the Director of Guest Services in planning and implementing the DSNH Strategic Plan, including executing the measures already in place, developing new ideas, and periodically evaluating and updating the Plan; work interdepartmentally within the Museum to achieve the Plan’s success.
  • Ensure an adequate and accurate inventory of food and supplies necessary in the functionality of Eatery
  • Assist with special events and promotions, as requested by providing select menu items and dining materials
  • Assist Director of Guest Services with other such tasks as may be required to assure the efficient operation of the Eco Eatery
  • Be familiar with POS functions, including entering inventory into the POS as necessary and restocking inventory
  • Execute all duties of Guest Services staff, including selling general admissions, maintaining the admissions area, selling Discoveries Shop merchandise, thoroughly understanding the Point of Sale system and all responsibilities associated with customer experience.
  • Food service experience required.
  • Become certified in all necessary food-handling management certifications, if not already.
  • Other duties as assigned.

This job description may be changed at any time and in no way does this limit management decisions. Rev 04/17.;

Job Title: Facilities Manager
Department: Facilities Department
Reports To: Director of Facilities
FLSA Status: Salaried, Exempt | $37,000-$42,000/yr
Prepared By: CFO
Prepared Date: 06/15/2022

Summary:
Assists the Director of Facilities by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Provides assistance to the Director of Facilities in maintenance of buildings, equipment, and machinery.

· Assists with routine repairs involving carpentry, plumbing, and electrical work among other skills.

· Operates snow/ice removal equipment to maintain parking lots and sidewalks.

· Assist with lawn maintenance by mowing grass, trimming weeds, and plow gardens on the organization’s property.

· Maintain vehicles and grounds equipment (tractors and lawn mowers, weed trimmers, garden tools, etc), maintain and fill in maintenance schedules as needed.

· Paints interior and exterior walls and trim.

· Operates forklift to move heavy items.

· Cuts down and removes trees.

· Backup for housekeeping to clean museum.

· Assist with exhibition repair and maintenance as needed.

· Completes opening and closing of building.

· Inventory supplies, equipment, and tools. Order materials as needed.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate should be able to work independently and adhere to reasonable deadlines as needed to complete projects.

Education and/or Experience
High school diploma or GED. Knowledge of building maintenance, machinery, plumbing, electrical, HVAC.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notices.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:
hr@boonshoftmuseum.org

Job Title: Housekeeper
Department: Facilities Department
Reports To: Director of Facilities
FLSA Status: Non-Exempt Hourly, $11-$12/hr
Work Hours: Up to 40 hours per week (weekend hours required)
Work Schedule: Schedule may vary

Looking for a Housekeeper to perform cleaning in building interior. Typical tasks performed include a combination of the following responsibilities and essential duties:

• Sweeps, vacuums, mops, scrubs, waxes and polishes floors and woodwork using industrial vacuum cleaners and scrubbing and buffing machines.
• Dusts and polishes light fixtures sometimes using ladders.
• Moves cabinets, boxes, furniture, crates and equipment to clean areas.
• May remove stains from such surfaces as rugs, walls, and floors using chemicals and cleaning solutions.
• Empties trash and transports trash and waste to disposal area.
• Washes windows, door panels, and sills.
• Clean and sanitize water fountains.
• Scrubs toilets, urinals and sinks.
• Replenishes bathroom supplies.
• Receives written work orders or verbal instructions from supervisor.
• Assists other departments with moving furniture and unloading and storing supplies.
• Back-up housekeeping and facilities manager as needed.

Helpful Attributes:
An outstanding attitude of customer service, professionalism and teamwork; Able to follow instructions and respond to management direction; reliable and responsible traits; commit to working extra hours if necessary. Good work ethic, attendance and punctuality a must.

Qualifications and experience:
Previous housekeeping experience is preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:
This is a physically demanding job. The employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl and talk or hear. The employee frequently is required to climb or balance. The employee must regularly life and/or move up to 50 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notices.

Equal Employment Opportunity

The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:
hr@boonshoftmuseum.org

Job Title: Exhibits Specialist
Department: Exhibits Department
Reports To: Curator of Anthropology and Exhibitions
FLSA Status: Hourly, Non-exempt
Prepared By: CFO
Prepared Date: 06/15/2022

Summary:
Assists with the construction and maintenance of exhibits by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Provides assistance to Curator in maintenance of exhibitions.

· Assists with set-up and tear-down of permanent and traveling exhibits.

· Assists with modification of interactive exhibits to ensure maximum durability for use by public during exhibition.

· Assists with routine repair needs.

· Follows policies for shop safety and machine and tool utilization and storage.

· Perform recovery of exhibition objects after close of museum to prepare for the next day’s visitors.

· Cleans exhibits and polishes cases

· Inventory supplies, equipment, and tools. Order materials as needed.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate should be able to work independently and adhere to reasonable deadlines as needed to complete projects.

Education and/or Experience:
High school diploma or GED

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at anytime with or without notices.

Equal Employment Opportunity
The Organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.

Interested Candidates should forward a Resume to:
hr@boonshoftmuseum.org

Location: Boonshoft Museum of Discovery

Work Hours: 16 to 19 hours per week, some weekend work required | Applications for the Winter Session (January – March) must be received by October 15; Summer Session (June – August) by March 15; Fall Session (September – November) by July 15.

Reports To: Curator of Live Animals

Overview:

• The Boonshoft Museum of Discovery is seeking applicants for the Animal Care Internship. Interns work with animal care staff for 10 to 14 weeks during Winter, Summer or Fall Sessions and gain experience in the areas of animal care, record keeping, animal enrichment and interpretation of animal exhibits.
• Internships in the Live Animal Department are non-paid positions and hours worked accumulate as volunteer hours.
• Interns will work between 16 and 19 hours per week with a minimum of 160 hours completed. Schedules will be coordinated with the Curator of Live Animals and will include weekend hours.
• Duties include daily maintenance of the animal exhibits, behind the scenes areas, and visitor spaces. Interns will learn how to present educational programs to Museum visitors.
• Each intern must complete an independent project for the Live Animal Department if completing the externship for credit. The project will be selected with guidance from department curators.

Qualifications:

• Interns must be a currently enrolled in college degree program or have completed a college degree within the past two years.
• Interns must be able to perform basic animal care activities including standing for extended periods, bending, sweeping and lifting up to 50 pounds.
• Interns must be able to tolerate the presence of animal fur, feathers, and bedding.

Interested applicants should send a resume and cover letter to:

Associate Curator of Live Animals
Boonshoft Museum of Discovery
2600 DeWeese Parkway
Dayton, OH 45414

Email: ltoth@boonshoftmuseum.org

Applications for the Winter Session (January – March) must be received by October 15; Summer Session (June – August) by March 15; Fall Session (September – November) by July 15.

The Boonshoft Museum of Discovery is accredited by the Association of Zoos & Aquariums and houses a diverse collection of over 125 animals.